Doing business online is much
more than just placing your products online with
a shopping basket and check out form. A well-designed
e-Commerce application needs to provide all the
information the customer needs about your products
in order to make a purchase decision. This requires
providing a fair amount of product specific content
along with the purchase ability.
Whether you offer business-to-consumer or business-to-business
online transactions, your site needs to support
the sales process with a rich set of product specific
content and applications.
Our E-Commerce Solutions offer:
Product Search Capability
Gives your users the ability to find your
products by navigating a hierarchal menu
or by direct search for a particular item.
This provides both the casual browser
the ability to see your full catalog and
the power user the ability to jump directly
to the product of interest.
Download Data Sheets
Gives your shoppers the ability to download
your product brochures, specification
sheets, and other supporting information
they need to make their purchase decision.
It gives your product managers the ability
to update this material directly and as
often as necessary.
Online Customer Support
This helps your Customer Support Staff
to offer more involved customer service.
We help you track customer issues through
to closure and keep the customer informed
at every step of the way. And the customer
definitely appreciates.
Product FAQ's and Knowledge
base
We help you provide your online customers
the ability to resolve their problems
directly without having to pick up the
telephone. We enable easy set-up and maintenance
of a dynamic FAQ and/or knowledge base
by your Customer Support Staff.
Support Message Boards
In addition to the above we provide a
support message board that gives your
customers access to your support staff
24 hours a day. Additionally, new customers
can benefit from the questions and solutions
provided to other customers. A well -run
Support Message Board often becomes a
self support system with your customers
providing support to each other. We make
setting up and maintaining your support
message boards simple.
Product Newsletters This facility is designed to
keep your customers informed and up-to-date
with product specific newsletters. Authoring
and mailing your newsletters takes only
minutes. Your users can easily subscribe
to one or more mailing lists for product
information they are interested in.
A well-designed e-Commerce
site supports the sales process from pre-sale
through purchase and post sale follow up,
providing the customer access to the necessary
information at every step of the way. Our
E-Commerce Solutions are aimed to increase
your sales and improve customer service while
decreasing selling costs.
